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Frequently Asked Questions
Frequently Asked Questions
How long will it take to clean my carpet?
Won’t water ruin my carpet?
How long do I have to wait after cleaning to let my children or pets on the carpet?
How long will it take for my carpet to dry?
I’ve heard that cleaning my carpet makes it soil faster. Is this true?
Do I need to move my furniture before the crew arrives?
Do I have to be home while my carpet is being cleaned?
Can I have both my area rug and the carpet that it sits on cleaned at the same time?
What should I do if the stains that were cleaned reappear?
How do you guarantee customer satisfaction?

How long will it take to clean my carpet?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved; how dirty the carpet is and any necessary spot removal treatments.

Won’t water ruin my carpet?
Modern carpet technology is basically water resistant, and approximately 95% of the limited amount of water used in our cleaning process is removed by a continuous water recovery system.

How long do I have to wait after cleaning to let my children or pets on the carpet? The carpet may be walked on with clean feet or shoes immediately after cleaning; however, we recommend limiting activity on the carpet to this foot traffic until it is completely dry.

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How long will it take for my carpet to dry?
Drying time depends on humidity levels, airflow to the room(s) cleaned and the type of carpet. In general, turning on your air conditioning or heating system (depending on the time of year and your location) will help speed the process. While it typically takes between 2 and 24 hours for the carpet to dry, you can walk on it as soon as we are finished (just remember to remove street shoes first to avoid re-soiling).

I’ve heard that cleaning my carpet makes it soil faster. Is this true?
The high tech cleaning method used by Green Clean will virtually rinse all cleaning agents out of the carpet so it will not attract dirt. Carpets left “UN-rinsed” results in soap or oily powder particles being left in the carpet, which attract dirt. This is what causes carpets to get dirtier faster. Companies that use soap to clean your carpet without completely rinsing it and companies which employ dry-cleaning methods are the most likely to cause this problem.

Do I need to move my furniture before the crew arrives?
Our crews are professionally trained to move your furniture, and return it to its rightful place when cleaning is completed. We will move most furniture that can be safely moved. However, there are several items we will not move such as: pianos, electronics, china cabinets, waterbeds, large beds, dressers with mirrors, pool tables, etc. We do suggest you remove items off of your furniture like plants, lamps and knickknacks.

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Do I have to be home while my carpet is being cleaned?
It is not necessary that you be home while your carpet is cleaned because our technicians are thoroughly trained professionals you can trust. In order to provide the best possible service, we do recommend that someone is home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet.

Can I have both my area rug and the carpet that it sits on cleaned at the same time?
Yes. However, the area rug cannot dry over the wet carpet. The area rug must be taken to another area (such as dry carpet or clean concrete) to dry.

What should I do if the stains that were cleaned reappear?
Although most stains that are removed from carpet do not reappear, deep stains in carpet backing may wick to the surface after cleaning. If this happens, simply contact us as soon as possible. We will be able to help you resolve this problem.

How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the areas in question. In the end, we’re not satisfied until you are.

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Award-winning Service

Consumer's Choice: Service AwardGreenClean
was the proud recipient of the ‘Consumer’s Choice: Service’ Award from the Caledon Chamber of Commerce as voted on and decided by our wonderful clientele. GreenClean considers this award to be an honour. It also presents us with a customer service goal for the next 30 years! Thank you!
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